Jenn Downs is the Director of User Experience Design at Points of Light and is currently studying how tech and design can shape the volunteer experience. She got her start in tech with MailChimp and is now an internationally welcomed speaker in the UX community.
Jenn is a mentor for Code for America and invented the slightly awkward, yet truly helpful, Laptop Hugging Method for remote mobile testing. She recently created and is an organizer for Atlanta Tech Citizens.
Outside of being a web nerd, Jenn dotes on her dogs Dickie and Waylon, is a songwriter, and plays bass and sings in Atlanta bands The Sunset District and The Downs. She has also started taking drum lessons and thinks that drums just might be her musical calling. She also volunteers regularly with Atlanta's Feminist Women's Health Center.
I love to write.
War Story: Burns, Bandages and BBQ
Conducting Excellent Interviews Through Solid Preparation
Posts for The Pastry Box
Dear Tech Industry
You are Not Your Job
Watch Yourself - On Public Speaking Growth
Laptop Hugging Method for Remote Mobile Testing
Testing Your Mobile Emails
Good Help Content Helps Improve UX
Come visit me.
I'll be speaking and mentoring at the Atlanta World IA Day 2018 event on February 24.
If you're paralyzed by a voice in your head, it's the standing still that should be scaring you instead. Do it anyway. - Ben Folds Five, Do it Anyway