Jenn Downs is the Director of User Experience Design at Points of Light and adores the web and what it can do for the world. She got her start in tech with MailChimp and is now an internationally welcomed speaker in the UX community.
Jenn is a mentor for Code for America and invented the slightly awkward, yet truly helpful, Laptop Hugging Method for remote mobile testing.
Outside of being a web nerd, Jenn dotes on her dogs Dickie and Waylon, is a songwriter, and plays bass and sings in Atlanta bands The Sunset District and The Downs. She has also started taking drum lessons and thinks that drums just might be her musical calling.
I love to write.
War Story: Burns, Bandages and BBQ
Conducting Excellent Interviews Through Solid Preparation
Posts for The Pastry Box
Dear Tech Industry
You are Not Your Job
Watch Yourself - On Public Speaking Growth
Laptop Hugging Method for Remote Mobile Testing
Testing Your Mobile Emails
Good Help Content Helps Improve UX
Come visit me.
Locally, I'm helping organize Ladies that UX Atlanta.
I'll be speaking at the Service Unites conference in Seattle in June.
And I'll be speaking about participating in civic tech as part of a fundraiser for the ACLU of NC in Durham on August 15th!
If you're paralyzed by a voice in your head, it's the standing still that should be scaring you instead. Do it anyway. - Ben Folds Five, Do it Anyway