Hey, I'm Jenn*. I'm a UX leader and generalist working in civic tech, with a dream to continually improve the quality of design and research on civic tech projects. Here in 2022 I'm at A1M Solutions, working as a Design Lead on projects for CMCS (Center for Medicaid and CHIP Services). I got my start in tech with MailChimp as their first support employee and quickly grew with them into UX. Since then I've worked as the Director of UX for a nonprofit, I've been a mentor for Code for America and invented the awkward, yet helpful, Laptop Hugging Method for remote mobile testing.
Outside of being a web nerd, I'm an adoptive parent to a teen, I dote on my dogs Dickie and Waylon, and I'm a songwriter and musician. (I play a lot of things, but identify as a singer and drummer.) I also serve on the board of Girls Rock Camp ATL.
*My actual current hair will never match my current headshot.
I love speaking at conferences both local and around the world. This is one of my favorites - Empathy Cannot Be Automated from UX New Zealand in 2016.
War Story: Burns, Bandages and BBQ
Conducting Excellent Interviews Through Solid Preparation
Watch Yourself - On Public Speaking Growth
Testing Your Mobile Emails
Forthcoming, a book! Stay tuned in the next few months for more details.